English Lens support

Sign in and password help

English Lens uses email-based sign-in backed by Supabase for authentication. If you cannot access your account:

• Confirm you are using the same email address you registered with.
• Use the in-app password reset flow if you forgot your password.
• Check spam or filtered folders for messages from the authentication provider.
• If you are still locked out, email harvey@eflabs.tech from your registered address so we can verify ownership.

Using Learn with EchoFlow

The Learn with EchoFlow Action extension appears in the share sheet actions list when a host app exports your selected plain text to the share sheet.

1. Select the English text you want help with (not the whole screen unless the app exports selection as text).
2. Tap Share.
3. In the actions area, choose Learn with EchoFlow. If it is missing, tap Edit Actions and enable it.
4. English Lens opens with your shared text ready to process.

English Lens does not add a first-level item to other apps’ text editing menus, and it cannot read content you have not shared.

Paste or type in the main app

Open English Lens directly to paste or type English text when sharing is inconvenient. The same processing pipeline applies as for shared text.

Supported text behavior

• Input should be plain English text. Rich formatting, attachments, or non-text shares may fail or be stripped.
• Very long passages may take longer or hit service limits; try shorter selections if results fail.
• Results include Chinese translation, sentence-level explanations, and a spoken retelling where enabled in the app.

Troubleshooting

Learn with EchoFlow is missing from the share sheet

• After English Lens is installed on your device, try sharing again from a host app that provides selected plain text.
• In the share sheet, tap Edit Actions and add or enable Learn with EchoFlow.
• Some apps only export a link or image—English Lens needs selectable text.

Sign-in errors or network failures

• Check Wi‑Fi or cellular connectivity.
• Ensure date and time are set automatically on your device.
• Force-quit and reopen the app once.

Empty or unexpected results

• Confirm the shared snippet is English plain text.
• Retry with a shorter selection.
• If the problem persists, email support with your iOS version and a description of what you shared (not the full private text unless you choose to).

Contact

Email harvey@eflabs.tech for support, accessibility feedback, or privacy requests. See also the English Lens privacy page.